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User Guides

FirstRain Customer Support

  • Unable to connect to FirstRain backend
  • Adding Company To Your Channel
  • How to View News for a Specific Region of a Country?
  • Sharing Content
  • Updating Username and Email in FirstRain
  • No Data Available in the Trending Phrases View
  • Cannot Upload Companies in Bulk to Accounts Channel
  • Downloading Feed Files From FTP in Bulk
  • Daily Emails Are Not Received
  • SSL Certificate Has Expired
  • Requesting Usage Report
  • Cannot Reset FirstRain Password
  • Cannot Add Company to Channel
  • Removing Company Account From Channel
  • How To Import Accounts From Salesforce?
  • How to Search for Keyword in Channel?
  • User Onboarding Email Not Received
  • User Activity Is Low in Usage Report
  • Downloading News From a Channel
  • Volume Of Publications Provided by FirstRain Has Decreased
  • News for Wrong Company Are Displayed In Your Channel
  • Monitors Are Not Available in FirstRain Research
  • Duplicate Feed Files Are Delivered to FTP
  • Aurea Support
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