Overview

FirstRain API V2 counts daily email may not be received. This issue needs to be fixed and you would want to receive API usage counts for the missing email/s.

Solution

Please reach out to the support team with the date of the last email received with API V2 counts. They will share the missing API counts with you and investigate and fix this issue. 

<supportagent>

Elevate this issue to SaaS by creating a Change Request under the FirstRain project using the following runbook:
https://confluence.devfactory.com/display/FR/DnB+API+v1+Request

</supportagent>